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Requirements for Requesting Reimbursements

Beneficiary: we take this opportunity to inform you how to request a reimbursement from APSOT.
Time is precious, we will avoid delays: you must submit the requirements as detailed below for the correct adjustment.
In order to request a reimbursement you must download this form, fill it in and send it together with the following requirements according to the case.

Download the Reimbursement Request form

In the case of medical consultations, the effective invoice will have to contain:
·the stamp and signature of the professional involved;
·the affiliate’s data;
·the effective or presumptive diagnosis;
·in case of two or more invoices for consultations you will have to submit your Medical History.

When buying drugs, you will have to submit to APSOT:
·the prescription with stamp and signature of the requesting professional (on the professional’s letter-head paper if possible);
·the diagnosis;
·the effective ticket or invoice of the pharmacy;
·drugs’ bar code tag;
·generics.

When buying pediatric vaccines, you will have to submit in APSOT:
·the prescription with stamp and signature of the requesting professional (on the professional’s letter-head paper if possible);
·the effective ticket or invoice of the pharmacy;
·the bar code tag of the purchased vaccines (in case you go to a Vaccination Center the bar code tag may not be requested).

In the case of treatments or studies, you will have to submit in APSOT:
·the effective invoice;
·in treatments (speech therapy, physiotherapy, clinical analysis, X-rays, etc.) you will have to submit the doctor’s order indicating the treatment, amount and days of sessions;
·in case the treatment splits, you will have to submit the copy of the original order indicating “true to the original”.

In the case of surgeries, you will have to submit:
·the Clinical History that indicates the surgery that was carried out;
·the invoice indicating the surgery that was carried out with the details of the professionals involved in it;
·the Surgical Protocol;
·in the case of labor or cesarean section, you have to enclose the Labor Diagram.
Dear Beneficiary: remember that in every case, without exceptions, invoices have a 90-day VALIDITY as from the date you used the services.
If some of the previously explained requirements are missing, please regularize your situation so that we can make the due adjustment.
Don’t forget to provide a phone number, e-mail or address so that APSOT refunds personnel can contact you as soon as possible.