How does the service work?
When you dial 0-800-122- APSOT (2776) you will contact APSOT Emergencies. An operator will ask you for your phone number and address (to which an ambulance shall be sent), asking you to repeat it again (due to in some emergency situations information is omitted or incorrect).

Then, the operator will ask you 4 questions to be able to determine the kind of Emergency and the kind of service you need. At that moment, the assistance will go right away. The operator will continue asking you questions o gather all the information necessary to proceed accordingly. It is really important to stay calm and follow the instructions the operator provides you with.

When an affiliate request for one of these services must submit his/hers identification card to APSOT/FSST, and the physician should issue a voucher to fill it with the affiliate information, diagnose, registration number, and reason for ambulance service (if necessary) requiring you to sign it to give your consent for the service received.

MEDICAL EMERGENCIES (CODE RED)
An emergency is any critical situation in which life, organs and / or the patient's vital functions can be at stake if not promptly and adequately assisted by a professional. This service implies the presence of a medical professional at the requested place, with the necessary equipment, and an ambulance of the intensive care unit (UTIM). A driver and nurse are always ready in case the patient needs to be transferred to the hospital, in case the professional believes a better attention can be provided at the institution or medical facility. The Response time is of 15 minutes

MEDICAL EMERGENCIES (CODE YELLOW)
An emergency does not require immediate assistance as the kind of emergency described above. However, it can develop into an emergency if not treated fast enough. That is to say, there is no imminent risk to the patient's life, but he or she must be seen promptly, to avoid a progressive deterioration and possible complications. This category includes all profiles in which the symptoms are not life threatening, but require prompt attention. The response time will be up to 30 minutes.

HOME CARE (CODE GREEN)
Home Care are those situations in which, due to the characteristics of the symptoms and/or condition, immediate assistance is not required, but the patient cannot go to a clinic or medical centre. We provide this service for Clinical analysis, Pediatrics and Cardiology. The response time will be up to 5 hours.

AMBULANCE SCHEDULED TRANSFERS
Available for patients who must seek care at diagnose or treatment centre, and because of their condition are unable to move by other means. The maximum response time will be 15 minutes, and the hour fraction for the wait is established at 30 minutes.